Plain Language Terms

Terms of Use

Last updated: 2026

Summary (Plain English)

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Fair use

Use FBT SaaS only for legitimate WooCommerce stores. Don't attempt to abuse, reverse-engineer, or resell the service.

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We can suspend or terminate

We reserve the right to suspend accounts that violate these terms or abuse the platform. You can cancel at any time.

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UK law applies

These terms are governed by English law. The service is provided "as is" — we do not guarantee specific recommendation outcomes.

Contents

  1. 1. Acceptance of Terms
  2. 2. Description of Service
  3. 3. Account Registration
  4. 4. Acceptable Use
  5. 5. Plans, Payments & Cancellation
  6. 6. Your Data
  7. 7. Service Availability
  8. 8. Intellectual Property
  9. 9. Disclaimers & Warranties
  10. 10. Limitation of Liability
  11. 11. Termination
  12. 12. Changes to These Terms
  13. 13. Governing Law
  14. 14. Contact Us

1. Acceptance of Terms

By creating an account on FBT SaaS ("the Service", "we", "us", or "our") or by installing and using the FBT SaaS WordPress plugin, you agree to be bound by these Terms of Use ("Terms").

If you are using the Service on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

If you do not agree with any part of these Terms, you must not use the Service.

2. Description of Service

FBT SaaS is a cloud-based recommendation engine that analyses your WooCommerce store's order history using the FP-Growth machine learning algorithm to identify products that are frequently purchased together, and displays these recommendations on your store's product and cart pages.

The Service consists of:

  • The FBT SaaS web application and dashboard at fbt.sidocode.com
  • The FBT SaaS Connector WordPress plugin (free and open-source, licensed under GPLv2)
  • The server-side FP-Growth processing and recommendations API

The WordPress plugin source code is available under the GPLv2 licence. These Terms govern access to the hosted service, not the open-source plugin code.

3. Account Registration

To use the Service you must create an account by providing a valid email address and password. You agree to:

  • Provide accurate and complete information during registration and keep it up to date.
  • Keep your password secure and not share it with any third party.
  • Notify us immediately if you suspect any unauthorised access to your account.
  • Be responsible for all activity that occurs under your account.

You must be at least 18 years old to create an account. Accounts are for individual use — one account per person or organisation. You may not create multiple accounts to circumvent plan limits.

4. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Service in any way that violates applicable UK or international law or regulation.
Attempt to probe, scan, or test the vulnerability of our systems, or breach any security or authentication measures.
Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the hosted Service (the open-source plugin is separately available under GPLv2).
Resell, sublicence, or provide access to the Service to third parties without our prior written consent.
Introduce any virus, trojan, worm, or other malicious or technologically harmful material into our systems.
Submit fraudulent, fabricated, or deliberately misleading order data to manipulate recommendation outputs.
Use the Service to process data from stores selling illegal products or operating in violation of applicable law.

5. Plans, Payments & Cancellation

Free Plan

A free tier is available subject to usage limits published on our pricing page. Free plan limits may change with reasonable notice. We reserve the right to discontinue the free tier with 30 days' notice.

Paid Plans

Paid plans are billed as described at the time of purchase. All fees are exclusive of VAT unless stated otherwise. VAT will be applied where required by UK law.

Payments are processed by our third-party payment provider. We do not store card details on our servers.

Fees are non-refundable except where required by applicable consumer law. If you cancel a paid plan, you retain access until the end of your current billing period.

Cancellation

You may cancel your account at any time. To cancel, use the account settings in your dashboard or contact us. Upon cancellation, your data will be handled in accordance with our Privacy Policy.

6. Your Data

You retain ownership of all data you submit to the Service, including your WooCommerce order transaction data. By connecting your store, you grant us a limited licence to process that data solely to provide the Service to you.

We do not claim any ownership rights over your data and will never use your store's data to train or improve our algorithms in a way that benefits other customers without your consent.

You are responsible for ensuring you have the right to submit any data to the Service. In particular, you must have a lawful basis under UK GDPR to share your order data with us — our use of that data is covered under the legitimate interests basis (processing product co-purchase patterns only, not customer personal data). See our Privacy Policy for full details.

We only receive product IDs, product names, and order IDs from your store — no customer personal data is ever transmitted.

7. Service Availability

We aim to provide a reliable, high-availability service but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will endeavour to announce this in advance)
  • Unplanned outages or infrastructure events beyond our reasonable control
  • Force majeure events

We are not liable for any loss or damage caused by unavailability of the Service. The WooCommerce plugin is designed to display cached recommendations during any outage — your store visitors will continue to see recommendations based on the last successful sync.

8. Intellectual Property

The FBT SaaS hosted service, including the website, application, algorithms, database structure, and all associated documentation, is the intellectual property of FBT SaaS. All rights are reserved.

The FBT SaaS Connector WordPress plugin is separately licensed under the GNU General Public Licence v2 or later (GPLv2). You are free to use, modify, and distribute the plugin in accordance with that licence.

The FBT SaaS name, logo, and branding are our trademarks. You may not use them without our prior written permission, except to truthfully describe your use of the Service (e.g., "Powered by FBT SaaS").

9. Disclaimers & Warranties

The Service is provided "as is" and "as available" without warranty of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability or fitness for a particular purpose
  • Guarantees that the Service will be uninterrupted, error-free, or secure
  • Guarantees of specific recommendation quality, accuracy, or commercial outcomes (e.g. increased AOV or conversion rates)

Recommendation quality depends on the volume and quality of your store's order history. Results will vary. We do not guarantee that using FBT SaaS will increase your store's revenue.

Nothing in these Terms affects any statutory rights you may have as a consumer under UK consumer protection law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, FBT SaaS shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, goodwill, or business opportunity
  • Damage arising from your reliance on recommendations generated by the Service
  • Damage caused by third-party services, your hosting provider, or the WooCommerce platform

Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the 12 months preceding the claim, or £100 (whichever is greater).

Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

11. Termination

Termination by you

You may stop using the Service and delete your account at any time. Use the Dashboard to delete your stores and contact us to remove your account. Deleting your stores immediately purges all associated data from our servers.

Termination or suspension by us

We may suspend or terminate your access immediately, without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or abusive behaviour, or if required to do so by law. Where possible, we will provide notice and an opportunity to remedy the breach first.

Upon termination, your right to use the Service ceases immediately. Sections 8 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), and 13 (Governing Law) survive termination.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our service, legal requirements, or business practices. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Provide at least 14 days' notice before the changes take effect (except where changes are required by law, which may take immediate effect)

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service before the changes take effect.

13. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute or claim arising under these Terms, except where mandatory consumer protection law provides otherwise.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Us

If you have any questions about these Terms of Use or wish to report a violation:

FBT SaaS

Terms & Legal Enquiries

legal@fbt.sidocode.com

fbt.sidocode.com

We aim to respond to all legal enquiries within 5 business days.